Checkout abandoned, wait two hours, WhatsApp reminder, wait 22 hours, then a discount code only if no order was placed.
Abandoned Cart
See the flowA reminder first. A code only if they do not come back.
Know every customer.
Act like it.
Nonito turns what you already know about each customer into a message that fits them, on the channel they actually reply to.
Brands that run on Nonito
You already know a lot about your customers.
Who ordered twice this month, who left a cart on Thursday, who hasn't been back since Ramadan. Most of it never turns into something meaningful.
Every customer, in one profile.
Connect Shopify, Odoo, Zyda, Foodics or your own API. Every order, cart and reply lands in one live profile.
Events from Shopify, WhatsApp and email fill in one customer profile, which then joins matching segments.
If you can describe the moment, you can build it.
Any event can start a flow. Add a wait, a branch or a question, and send it on WhatsApp, SMS or email.
A sentence describing a moment is turned phrase by phrase into a flow: a trigger, a wait, a message, a check and a final step.
Or let Dome, your AI growth marketer, build it.
Dome learns your customer base, tells you every week where growth is leaking, and builds the flow to fix it. You approve every change.
Meet DomeExample insight · test storeHigh impact
180 repeat buyers are cooling off
- 180 repeat buyers are one to two purchase cycles late.
- 114 more are at risk, and they are worth the most per customer.
- No flow reaches either group today.
Build a win-back flow for the cooling group first?
Use cases
Here is what brands described so far.
A few of them, playing out live.
A cash-on-delivery order is held, the buyer taps Confirm on WhatsApp, and the order is released to fulfilment.
Order Confirmation
See the flowCOD orders ship only after a tap on Confirm.
The customer rates the order from 1 to 5. High ratings are published as reviews, low ratings are routed to a person.
Post-Purchase Feedback
See the flowGood ratings go live. Bad ones reach a person.
Size Medium is restocked and only the customers waiting for Medium receive an SMS.
Back in Stock
See the flowOnly the people waiting for that size hear about it.
A message gets no reply, a follow-up goes out a day later, the customer answers and the remaining follow-ups are cancelled.
Follow-ups
A new angle after silence. Stops the moment they reply.
Also running
In-store Opt-in
Turn a walk-in into a contact.
Order Cancellation
Ask why, offer a swap, fix the cause.
Shipping Updates
Answer where-is-my-order before it is asked.
Refund Recovery
Offer credit, learn what went wrong.
Cross-sell
The next sale, pulled out of the last one.
Referral
Best customers share a link. Rewards credit themselves.
See how brands are turning customer engagement into revenue today.
Browse the flow library
Integrates with
Flows run on the commerce data you already have. Connect the system you sell on and the triggers start firing. No export, no re-keying, no data project.
Shopify
Orders, checkouts, customers and stock, read natively. Live the same day you connect.
Odoo
Orders and customers sent in through Nitro, so every step of an Odoo order can start a flow.
Foodics
Guest and order records straight off the POS, across every branch.
Zyda
Direct online ordering data for restaurants, kept out of the aggregator.
Prepit
Order and customer data for F&B brands running on Prepit.
Custom API
A REST API and webhooks for a custom stack, a mobile app, or anything else.
API & enterprise
Build on top of Nonito.
Need something custom? Nonito's API lets your developers send campaigns, manage audiences, sync customer data, and pull analytics from any app. Webhooks push events to you in real time. If your tool has an API, it can talk to Nonito.
POST https://api.nonito.xyz/events Authorization: Bearer $NONITO_API_KEY { "event_id": "550e8400-e29b-41d4-a716-446655440000", "event_name": "purchase", "event_params": { "order_id": "ORD-1234", "total": 1240 } } // Queued at once, deduplicated by event_id
Frequently asked questions
What is Nonito?
Nonito is a customer-engagement platform that automates WhatsApp, SMS and email for D2C and retail brands in Egypt, Saudi Arabia and the UAE, built on their Shopify and Odoo data. Shopify stores install Nonito from the Shopify App Store (live since 3 November 2026); Odoo connects through Nitro, Nonito’s enterprise platform, which sends eight order and customer events from any Odoo version; Zid and Salla stores connect through a custom integration. Plans are Free, Spark at $49 a month and Growth at $129 a month, billed in US dollars; plan and WhatsApp prices exclude VAT, SMS prices include VAT, and tracked links are free on every plan.
Why SMS and WhatsApp alongside email?
In markets like Egypt, Saudi Arabia, and the UAE, SMS gets 98% open rates versus roughly 20% for email (Gartner). Response rates are 7.5x higher. With Nonito, you get all three channels in one platform so you can reach customers wherever they respond best.
Is Nonito free to start?
Yes. The Free plan covers up to 50,000 contacts and 10,000 emails a month, and tracked links are free on every plan. Spark ($49 a month) adds functional WhatsApp messages from the Nonito sender and the flow builder; Growth ($129 a month) adds your own WhatsApp number and marketing messages. Plans are billed in US dollars and exclude VAT.
Does Nonito work with Odoo?
Yes. Odoo connects through Nitro, Nonito’s enterprise platform, which works with any Odoo version and sends eight order and customer events as they happen: order created, updated, packed, dispatched, delivered and cancelled, and customer created and updated. Nonito reads them to start SMS, email or WhatsApp messages; nothing is written back to Odoo. Nitro is set up during onboarding.
Does Nonito have an API?
Yes. A REST API with webhook support. You can manage audiences, trigger campaigns, sync data from any CRM, and pull analytics programmatically. Full documentation at docs.nonito.io.
How is Nonito different from Braze or WebEngage?
Those are enterprise platforms built for large companies with big budgets and long onboarding cycles. Nonito focuses on SMS, email, and WhatsApp for MENA businesses. You get automation, segmentation, and retargeting with Odoo and Shopify built in. You can be running campaigns in minutes, not months.
Which countries does Nonito support?
Nonito is built for brands in Egypt, Saudi Arabia and the UAE, and also works with brands in Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, the US and the UK. SMS is built in for Egypt; UAE SMS is available on request once your sender ID is registered, and for Saudi SMS, ask us.
Which of your customers are you ignoring?
Tell us what you sell, and we will show you what Nonito would do with your data.